3 August 2020

JUUL Labs Ireland Limited - Terms of Service

If you have made an online purchase or created an online account with us before 3 August, 2020, please see our previous Terms of Service dated 10 January 2020 as this will govern your dealings with us before 3 August, 2020.

1. General Statement

We are Juul Labs, a company registered in the Republic of Ireland as JUUL Labs Ireland Limited.

These Terms of Service tell you who we are, what to do if there is a problem and other important information. If you think that there is a mistake in these Terms of Service, please contact us to discuss.

When referring to our own products, we use the term “Products”.

By accessing the website or contacting us, you confirm that you are at least 18 years of age. Additionally, it is your responsibility to check and understand the local laws in your own country regarding the legal age to purchase or use our Products in order to access our website. JUUL Labs does not guarantee that compliance with these Terms of Service will be sufficient to comply with your obligations under applicable laws where you reside or where you use the website.

JUUL Labs may, and reserves the right to, from time to time modify, limit, change, discontinue, or replace the Website and these Terms of Service at any time. While we will endeavor to let you know when we update these Terms of Service, we would recommend that you review these Terms of Service on a regular basis to keep yourself informed of any modifications, limitations, changes or replacements. Your ongoing use of the website indicates acceptance of such modification, limit, change, discontinuance or replacement.

Please read these Terms of Service carefully to ensure that you understand each provision.

2. Eligibility, Safety Acknowledgment

These Terms of Service apply to the use of our website and any contact you may have with us. You must read and agree to these Terms of Service before using the website. Any use of the website by anyone under 18 years of age is strictly prohibited and in violation of these Terms of Service.

We have these strict rules relating to use of our website because our website contains age-regulated products, most of which have minimum purchasing and usage age requirements. We take the prevention of underage use of our Products very seriously; JUUL Products and all other nicotine products should never be used by anyone under the legal age for purchase and/or usage.

An age-verification check will occur (in accordance with our Privacy Policy) during your initial visit to the website. All personal information that we receive will be handled and processed in accordance with our Privacy Policy.

Additionally, no tobacco-based or nicotine e-liquid product should be considered safe. We encourage consumers to do their own research regarding vapour products and what is right for them. If you have any health concerns about using our Products or any other nicotine delivery or tobacco product, we recommend that you consult with your physician. Inhalation of e-vapour from our Products may aggravate pre-existing respiratory or heart conditions. Additionally, ingestion of nicotine, at any level, may cause other conditions (such as an increase in your heart rate and blood pressure, may cause dizziness, nausea, and stomach pain). If you do not currently use nicotine containing products, we recommend that you do not start. WARNING: Contains nicotine, which is a highly addictive substance and can be poisonous. Avoid contact with skin and eyes. Do not drink. Keep out of reach of children and pets. In case of accidental contact, seek medical help.

You can no longer create a user account. For all enquiries and customer support, please contact us using the contact details at the bottom of these Terms of Service.

If you have already a user account you will have been required to provide your name, address, e-mail address, phone number and date of birth. You must provide complete and accurate information about yourself during the registration process, you also have an ongoing obligation to update this information if and when it changes so please review this regularly.

If you have already created a user account, you will have been required to create a user ID and password. In doing so, you agreed to the following:

  • You will not share your user ID and password with anyone else.
  • Only you will use your account.
  • You will contact Juul Labs using the contact details at the bottom of these Terms of Service immediately in the event you become aware of unauthorised access to your account.
  • You are responsible for all activity that takes place in connection with your account.
  • You will not create more than one account.

If you do not understand the consequences of agreeing to any of the above, or do not agree to any of the above, please contact us.

If you have already registered and created a user account you affirm that you will comply with these Terms and your registration constitutes your consent to enter into agreements with us electronically.

3. Termination of Account

If you already have created a user account, we reserve the right to restrict access to, suspend, disable, terminate, and/or delete your account for any reason that we deem necessary. In the event your account is suspended, disabled, terminated, or deleted, your only option is to request reinstatement of your account by contacting us using the contact details at the bottom of these Terms of Service. Nothing in these Terms of Service will or is intended to affect your statutory rights.

4. Electronic Communication

The email address provided by you will be used solely by Juul Labs and will not be sold to, shared with, or otherwise disclosed to other parties, except as permitted under our Privacy Policy.

If you have previously created a user account:
You agree that we may send to you electronic notices or other communication regarding this website or Juul Labs. These types of electronic communications will be sent to the email address that was provided during registration and/or the email address associated with your account.

We will only use your personal information as set out in our Privacy Policy. The contents of any communication are effective when sent, regardless of when you receive or whether you read the communication. You can stop receiving these notices and communications at any time with the deactivation of your account, by filling out an unsubscribe request, using the unsubscribe option on communications or contacting us using the contact information on the website.

By contacting Juul Labs you represent and agree that:
You are of legal age to receive communications from Juul Labs(at least 18). Juul Labs’ communications are not intended to imply that the Products have been evaluated by any relevant regulatory authority unless this is explicitly stated. Juul Labs’ Products are not intended to diagnose, treat, cure, or prevent any disease.

5. Communications with Juul Labs

If you have any comments or other communications please contact us using the contact details at the bottom of these Terms of Service. You agree that you will not transmit content to Juul Labs that is illegal, obscene, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and/or does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of “spam”.

You agree that you will not use a false e-mail address, impersonate a third party person or entity, or otherwise mislead Juul Labs as to the origin of a communication. Communications violating the restrictions of this paragraph shall constitute a violation of these Terms of Service, and if you have a user account may result in the termination of your account at the sole discretion of Juul Labs.

6. Counterfeiting

The fight against unauthorised sales and counterfeiting is a long-term commitment to quality and service that is taken seriously by Juul Labs. We advise consumers to be cautious when purchasing Products from unauthorised resellers as the quality, reliability and safety of these Products is uncertain and in some cases, may expose the user to serious dangers not encountered with genuine Juul Labs’ Products.

Any Product purchased outside of our exclusive sales network runs the risk of being counterfeit and is not guaranteed under our extended warranty.

Juul Labs will not assist with resolving issues pertaining to the purchase of counterfeit products nor will Juul Labs provide refunds for such purchases.

7. Third Party Links

This website may contain links to third-party websites. Juul Labs does not intend these links to be viewed as an endorsement of those websites or their content. If you decide to access third-party websites, you do so at your own risk. Different terms of use will likely apply to any third-party website.

8. Privacy Statement

For more information about how we use and protect your personal information you may provide through our website, please review the website’s Privacy Policy.

9. Governing Law

These Terms are governed by the substantive laws of the Republic of Ireland and you can bring legal proceedings in respect of the Products before the competent Irish courts.

To the extent that you are acting as a consumer, you may benefit from mandatory laws that apply in the country in which you are resident. Nothing in these Terms of Service, including this provision regarding governing law and jurisdiction, affects your rights as a consumer to rely on any such mandatory provisions of your local laws.

10. Trademarks and Copyright

This website features various forms of “intellectual property” such as trademarks, service marks, logos, text, software, files, graphics, photos, images, design, music, video and data that are the property of Juul Labs and its affiliates.

This website also may include intellectual property rights belonging to other third parties. All of these intellectual property rights are the property of their respective owners, and you agree not to use them in any manner without the prior permission of the applicable owner. This website and all of its content are protected under copyright, trademark and other relevant intellectual property laws of the Republic of Ireland and other countries.

11. Use of Material from this website

All content of this website, including but not limited to, any text, software, files, graphics, photos, images, designs, music, musical compositions, video, audio visual works, and data found on this website (which we collectively refer to as the “Materials”), are the property of and owned by Juul Labs or Juul Labs Group companies or its licensors, and are protected by copyright, trademark, and/or other laws.

Although we make all reasonable efforts to ensure that the content of the website is updated and corrected, we do not guarantee the accuracy of any content; the material contained on this website may contain inaccuracies and typographical errors. The images of the Products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device's display of the colours accurately reflects the colour of the Products. Your Product may vary slightly from those images. The packing of Products may also vary from that shown in images on our website.

We reserve the right to remove content for any reason, but we are not responsible for any failure or delay in removing such material. Changes are periodically made to the website and may be made at any time period. If you download any materials from this website, you do so at your own discretion and risk.

12. Disclaimers of Warranty and Limitation of Liability

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms of Service, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is “foreseeable” if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation.

13. Miscellaneous

Severability: In the event that any term or provision of these Terms of Service is invalid or unenforceable, such term or provision will be excluded from these Terms of Service and will not affect the validity or enforceability of the remaining Terms of Service.

Assignment: These Terms of Service, and any rights and licenses granted hereunder, may not be transferred or assigned by you without our permission, but may be assigned by Juul Labs without restriction. No waiver by Juul Labs of any breach of these Terms of Service is effective unless in writing.

All notice required or permitted under these Terms of Service can be made in writing by mail or by email to:

Email: support@JUUL.ie

Address: JUUL Labs Ireland Ltd., 32 Merrion Street Upper, Dublin 2, Ireland

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